How Help Call Works

The Help Call Personal Emergency Response Service (PERS) comprises two parts.

The first is a Base Unit that simply fits into your existing telephone line and power receptacle. It features a large red Emergency button,  a Loudspeaker for hands-free, two-way voice contact and a Reset button in case of a false alarm. The Unit is only about the size of a regular telephone so it doesn't take up much space.  The Emergency and Reset buttons are imprinted with Braille lettering for the visually impaired.

The second is a Help Button that is fully waterproof so it can be worn at all times, even in the bath or shower. The circular blue button is simply pressed when help is needed. You can wear the Help Button either on the wrist, like a watch, or as a pendant.

The Help Button works within an extensive range, so whether you are in the bathroom or garden within range your call will be answered.

When you call for help, you are automatically linked to our 24 hour Monitoring Centre where a fully trained Operator will make hands-free, two way voice contact with you via the Loudspeaker on the Base Unit.

They will assess your situation and, after consulting with you, will arrange for the fastest possible help, from your designated Emergency Contacts list.

The Loudspeaker and microphone have an extensive audible range, so you do not need to be near the Base Unit to hear the Operator. However, if you are out of hearing range, for example in the basement, then there is no need to worry. If the Operator cannot make voice contact with you, help will automatically be arranged.

When your help arrives, they will press the red button on the Base Unit to update the 24 hour Monitoring Centre of your situation.

Ensuring help is available whenever you need it .... 24 hours a day, 7 days a week