Frequently Asked Questions

Why should I choose Help Call Personal Emergency Response Services?

Help Call prides itself on the personal touch. When you contact us you will be talking to real people with over 13 year's experience in the industry. Our Installers take the time to fully explain the service and ensure you are completely satisfied before leaving.  Our continuing after sales support is second to none and we are here for you 24 hours a day, 7 days a week.

How much does it cost?

The Help Call basic package, comprising Base Unit and Help Button, is only $34.95 a month. Call us now for more information and peace of mind.

Do I have to buy the equipment?

No. You rent the system from us.  We will maintain and support the equipment at no additional cost to you.

How do I know that the equipment is working?

Our equipment is ETL approved to UL standards 1635 & 1637 and is fully reliable.  Regular, automatic status checks are also made from the Monitoring Centre to ensure full working order. 

What information do I have to provide?

 You simply provide us with information such as your name, address, telephone number(s), a brief medical history along with your Emergency Contacts and their contact details.  The information you provide is completely confidentail and will only be used by us in the event of an emergency call.

Is the Help Button waterproof?

Yes.  The Help Button is fully waterproof so it can be worn even in the bath or shower.

Will the Help Button work in my yard?

The Help Button typically has a range of 200ft from the Base Unit so it has an extensive reach. At installation this will be tested to ascertain the full range within your property.

What happens if I press the Help Button by mistake?

Don't worry, we will be glad to hear that you are fine. Just let our Monitoring Centre Operator know that it is a false alarm when voice contact is made.

Can I have a second Help Button?

Yes.  If you would like to have a Help Button for your partner or someone else who lives in your home then we can arrange that.

How does the Fall Detector work?

The Fall Detector is a wireless sensor that can be easily clipped to your clothing or belt.  It acts in the same way as a Help Button but automatically senses a fall and generates an emergency call to our Monitoring Centre without your intervention.  The Fall Detector can also be used as a Help Button by pressing the blue button on the device.

 What happens if there is a power failure?

In the event of a power failure, there is a re-chargeable battery in the Base Unit which will ensure the unit works continuously.

Can I take the equipment with me if I move?

Yes.  All we need is for you to let us know at least 7 working days in advance of your move so we can make the necessary arrangements.

How would the Emergency Services get into my home?

If we need to dispatch the Emergency Services, they may have to damage your door or window(s) to gain entry to your home.  To prevent any damage, you can purchase a realtor type Lock Box at the time of installation.  Your confidential 4-digit combination code is kept on our files and would only be issued to the Emergency Services to ensure easy and damage-free access to your home following your emergency call.  This also saves valuable time so you get help faster.

 Do I have to sign a long term contract?

No. We have a 90 day minimum period of service, after which we invoice every 3, 6 or 12 months in advance, whichever you choose.

How do I cancel my service?

If you no longer require the service, all we ask for is 30 days advance written notice, and if applicable a refund will be credited to you.